5C’s of written communication case
Josephine is the project manager in a Fortune 100 company which is the leader in cable television and internet. All cutting edge technologies are used in the project to provide effective service to customers. Josephine is reporting to Maria, who is the director of the company. Maria always insists on effective communication results in misunderstanding and miscommunication and this can be achieved by proper selection of communication methods. She further insists misunderstanding can be eliminated if we follow the 5 C’s of written communication named as?
A. Controlling flow of words and ideas.
B. Correct grammar and spelling.
C. Both A and B.
D. None of A and B.
Answer: Option C is correct.
5C’s of written communication are:
- Controlling the flow of words and ideas.
- Correct grammar and spelling.
- Coherent logical flow of ideas.
- Clear purpose of communication, and expression directed to the needs of the reader.
- Concise expression and elimination of excess words.