Example work Techniques to resolve conflict
NNC is the company manufacturing chemicals for household purposes. Vivian is handling the agile projects in the organization. Vivian is reporting to Carrie. In this project there is a conflict between the critical team members. Vivian asked for Carrie’s advice. Carrie advised the conflict resolution technique the affected parties openly discuss the issues and try to incorporate multiple perspectives to reach the consensus and this results in win/win situation. Identify the conflict resolution technique that Carrie advised to Vivian.
A. Compromise.
B. Collaborate.
C. Force.
D. Withdraw.
Answer: Option B is correct.
Collaborate is the correct option.
Techniques to resolve conflict are:
- Withdraw/Avoid: This method postpones the decision on the conflict. The outcome of this technique results in lose/lose situation to the 2 parties.
- Force/Direct: Pushing someone’s viewpoint at the expense of others. It is a win-lose situation for the 2 parties. It is enforced through power.
- Smooth/Accommodate: This technique emphasizing the areas of agreement, rather than the areas of difference.
- Collaborate/problem solving: In this method the affected parties openly discuss the issues and try to incorporate multiple perspectives to reach the consensus. This results in a win/win situation. It requires a co-operative attitude and commitment to resolve the issue.
- Compromise/reconcile: In this technique both parties reach some level of satisfaction. Both parties are requested to give up something they want. This creates a lose/lose situation since no one gets what they want.